Payments and Returns

Payment Methods
Our payments are handled by PayPal Canada's secure web payments gateway.  We Accept Visa and Mastercard payments.  It is also possible to pay from your PayPal account if you have one.   We do not accept American Express at this time.
 
If you would like to purchase products from us but would like to use another payment method, please contact us at and we'll do our best to accommodate you.

 
Returns on New Merchandise
Sorry, we do not accept returns.  If an item is sized incorrectly or damaged upon delivery, we will be happy to do an exchange.
See more about Exchanges below.
 
Defective Merchandise
Any product that has been used and is alleged to be defective may be subject to inspection/approval by the vendor/manufacturer in order to perform an exchange.
 

Exchanges
To exchange an item, please call us at 519-954-2562 or contact us using our website contact form.  Product to exchange must be returned unused, and in the original packaging.  While we do not charge re-stocking fees, we do require you to cover all shipping costs associated with returning and sending out an exchanged item.
 
We will cover shipping costs in the event that an exchange is needed due to a mistake in our shipping processes (e.g. wrong product shipped).

Exchange Authorization
If you would like to exchange a purchased item, please call us at 519-954-2562 or contact us using our website contact form to get an Authorization Number.  We require this authorization number in order to process your exchanges.
 
We apologize, but shipping charges are non-refundable. We also cannot accept any parcels freight-collect or COD.
 

How to Ship Us Exchanges
All exchanges must be shipped prepaid. Please mark the Exchange Authorization Number as well as "Canadian Goods Being Returned" and "No Commercial Value" on the outside of the package.
 
Ship Returns to:

Soul Awakenings Yoga Boutique
46 Princess St E
Waterloo ON
N2J 2H6
Canada

519-954-2562

If you have any questions or comments regarding our shipping policy, please let us know by way of our "Contact Us" link.